- Speak to people. There is nothing so nice as a cheerful word of greeting.
- Smile at people. It takes 72 muscles to frown, only 14 to smile.
- Call people by name. The sweetest music to anyone’s ears is the sound of his own name. If you don’t know the individual name “do not address them as honey, baby, sweetheart.
- Be friendly and helpful. If you want friends, be friendly.
- Be cordial. Act as if everything you do is a genuine pleasure.
- Be genuinely interested in people. You can like anybody if you try.
- Be quick with praise – and cautious with criticism.
- Be considerate with the feelings of others.
- Be thoughtful of the opinions of others. There are three sides to the controversy-yours-the other fellow’s and the right one.
- Be ready to offer service. What counts the most in life is what we do for others.